CIN Case File #5: The Party Invitation That Installed Remote Access Software
The Situation A client recently received an email containing what appeared to be a friendly invitation to a party. The message was cordial, ...
Part 4: Frequently Asked Questions
In the final section, we'll answer the most common questions healthcare practices ask when choosing an IT provider, summarize the CIN 5-Point Healthcare IT Evaluation Framework™, and close with a strong call to action. 1. Does the IT company have ...
Master Services Agreement
This Master Services Agreement is effective as of ___01/01/2026___ and between AREN ENTERPRISES, LLC, and _____________________________________(Client). Recitals A. AREN ENTERPRISES LLC is a provider of Managed IT Services, Cloud Services, Cyber Security & Compliance Services, IT Consulting, Hardware and Software ...
Part 3: Understanding Managed IT Pricing, Hidden Costs and Making the Right Decision
By the time most healthcare practices begin comparing IT providers, they already know they need help. The ...
Part 2: The Questions Every Healthcare Practice Should Ask Before Hiring an IT Company
Choosing an IT provider isn't just about comparing monthly prices. It's about finding a partner who can keep your ...
The CIN 5-Point Healthcare IT Evaluation Framework
At Cyber Intelligence Network, we recommend evaluating every IT provider using these five categories. Rather than comparing companies based ...
CIN Case File #004: The QuickBooks File That Had No Backup
The Situation Cyber Intelligence Network recently performed a major version upgrade on a client's PC. At the time, we were not aware that this particular computer was also being used for the client's accounting work. After the upgrade was completed, ...
CIN Case File #3: A Storm, a Failed Computer, and Why Backups Matter
The Situation Following a severe storm, one of our clients experienced a power outage that abruptly shut down a workstation. When power was restored, the computer would no longer start. For the client, this wasn't just a broken computer—it was ...
CIN Case File #2: Recovering from a Compromised Microsoft 365 Email Account
The Situation A client's Microsoft 365 email account was compromised and used to send fraudulent emails to people in the client's contact list. To recipients, the messages appeared to come from someone they knew and trusted, increasing the likelihood that ...
CIN Case File #1: Stopping an Active Financial Fraud Attempt
The Situation A client became the target of a sophisticated cyberattack aimed at gaining access to their financial accounts. Rather than deploying ransomware, the attackers attempted to compromise credentials that could have provided access to the client's $300,000 home equity ...
